Frequently Asked Questions

CORONAVIRUS/COVID-19 SITUATION

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1. Is T&C Postponed?

We’ve seen the coronavirus/COVID-19 situation escalate and the California Department of Public Health has recommended that all large gatherings should be postponed or cancelled. 

So it is with a heavy heart that we tell you that T&C 2020 will NOT be running on March 31 – April 2, 2020 in San Diego. 

T&C 2020 will be POSTPONED until later in the year when we feel like we can safely and responsibly run the event.

2. What are the new show dates for T&C 2020?

We have some really good news to share…

T&C 2020 has new dates OFFICIALLY CONFIRMED! T&C will now be taking place on December 15 – 17, 2020 in San Diego at the original location of the San Diego Convention Centre.

3. Can I refund or transfer my ticket?

All tickets are automatically transferred to our new dates of December 15 – 17, 2020!

Please contact support@trafficandconversionsummit.com for all refund and alternative transfer requests.

Please note that the exception to our refund policy will end on April 7th 2020. After that our normal show refund policy will be in place.

4. What will happen with my hotel reservation booked through your link?

Please contact the hotel directly or call their general queries line on (702) 476-6976 or (855) 476-6976.

5. Can I book a hotel for the new dates?

We are working on getting you the same great discounts for your hotel rooms…We will send this out to you as soon as we have it.

Registration, Badge Changes, & Refunds

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How do I upgrade my pass to VIP?

Email support@trafficandconversionsummit.com and we will be able to upgrade your pass for you. You will then be sent a payment link to pay the difference.

What types of payments do you accept?

We accept the following card payments: Mastercard, Visa, American Express & Discover.

My card payment wasn’t accepted. What should I do?

We have found this is usually down to the billing address not matching the card you are paying with. Could it be a different one? If not please call us on (718) 475 6680.

I want to attend, but I don’t know what pass to get!

There are three ways to make the most of your time with us at T&C:

All Access: Our most popular pass type, the All Access pass gets you through the door with access to everything that matters: attendee welcome gift, general seating for all 100+ sessions, access to welcome party and networking events

VIP: They say if you want to travel, you need to do it in style. That’s exactly what you get with the VIP pass. VIP pass holders get Private VIP ONLY registration, VIP red carpet entrance with early admission to all ballrooms, roped off front row seating in the main room, access to the VIP Lounge (with wifi, barista, snacks and refreshments and rent live streaming), VIP reception with access to the DM team and T&C speakers, special DAILY VIP only gifts and so much more!

Networking pass: Access to the exhibition floor, Influencer stage, after-hours networking events, meet-ups, official event app and guided tours. Please note you will NOT have access to ANY SESSIONS with this pass.

I have a group of people I want to go to the show with, can I get any discounts?

The short answer is yes! We know everything is more fun with a group, and T&C is no exception. We have group discounts starting at parties of 10 people or more. Just reach out to support@trafficandconversionsummit.com and we’ll have you networking and learning in no time.

Do you offer 1-Day Passes?

Unfortunately, we do not. There are so many great things happening at T&C that we don’t want you to miss a minute of it. With that in mind, we only offer passes for all three days of the show.

Where do I get my receipt?

You will receive a confirmation email when you register for the show. That should have everything you need when your accounting department comes around with all those pesky questions. If you can’t find your receipt, email support@trafficandconverstionsummit.com.

I’m bringing a colleague to the show, but I’m not sure who will be joining me. Can I get a placeholder ticket?

While you can register someone with a placeholder name, each registration needs a unique email address. Don’t worry though, you can always update your information in the app or at the registration area.

I can’t find my confirmation email! What should I do?

We know there’s nothing worse than leaving your ticket at home, but we’ve got you covered! Should you misplace your ticket, we can always look you up in the system on our end when you arrive at registration check-in. You can also let us know by sending us an email and we can resend it to you.

I lost my badge on-site, can I get a replacement?

We hate when we have to be tough, but this rule is very important to us. Should you misplace or forget your badge, we cannot reprint it for you. We don’t want anyone walking around the show pretending to be you! So once you have your badge, keep a close eye on it!

Can I transfer my pass to someone else?

We understand that sometimes life gets in the way and you just need to go deal with it. Should something pull you away from us, we are more than happy to transfer your registration to a coworker. Please note, however, that once your badge has been printed at the event, we cannot transfer it to someone else.

I found a typo in my registration! What should I do?

You can make any adjustments to your registration when you check-in for the show. Making an adjustment before the show starts? No problem! Just shoot us an email requesting your changes and we’ll make it happen!

I can’t make it to the show, can I get a refund?

We are sorry to hear you won’t be joining us! We are only able to offer a 50% refund on the total price you paid for your ticket up until 1 month before the show. Within one month of the show (after November 15th) we will not be able to issue any refunds. However, you can always transfer your ticket to someone else should you be unable to make it.

I am from another country. How do I get a Visa for the show?

While we can’t help you through the whole process, we can provide you with a Visa invitation letter for you to attach to your application. Please email support@trafficandconversionsummit.com with your full name, passport number, date of birth, passport expiration date and country of issue and we can draft this letter for you.

My Visa was declined. Can I get a refund?

We are sorry to hear that your Visa application was declined. Please email support@trafficandconversionsummit.com with the confirmation of your declined visa attached. Please note that we are only able to offer a refund if you provide proof that your visa was declined.

I have just completed my registration. How do I get my invoice?

Please email support@trafficandconversionsummit.com with your company name and billing address to receive an invoice for your purchase.

How do I get my badge for the show?

Once you have registered you will receive a confirmation email (please double check your spam folder). You’ll need to bring this confirmation email and your ID with your to one of our registration desks to collect your badge

T&C 2020 Confirms New Dates

T&C 2020 was scheduled to take place on March 31 – April 2 but will now be taking place on December 15 – 17, 2020 in San Diego.

All tickets for the March dates will be honored for the rescheduled December dates. If that doesn’t suit you please reach out to our awesome Customer Success team on support@trafficandconversionsummit.com so that they can work with you to find the best option for you :)

If you are a sponsor or exhibitor you’ll hear directly from your Account Manager to book in a call over the course of the next few days!