Frequently Asked Questions

Do you have questions about Traffic and Conversion Summit? Then look no further! 

Be sure to check this page regularly for the latest updates. Still need help? Contact us directly via email, phone or live chat: https://trafficandconversionsummit.com/contact-us/

WHAT’S NEW

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1. What’s happening with T&C 2020? 

Traffic and Conversion Summit 2020 has been postponed until 2021. Due to the uncertainty of the Covid-19 pandemic and our inability to deliver the best experience for our attendees we will not be joining together in-person this year. 

That’s not all though…. There is some good news for 2020. We are introducing an unforgettable virtual event for 2020 –  T&C 360i. Find more details here

T&C  will be returning to the San Diego Convention Center, September 13 – 15, 2021. Save the date! Early-bird tickets for T&C 2021 are on sale here

2. What is T&C 360i? 

T&C360i is a virtual event like no other! Taking place December 15 – 17, 2020, we will be streaming live from our studio in San Diego and the DigitalMarketer headquarters in Austin with only the best industry-leading marketing experts. 

This won’t be your average “virtual event.” At T&C 360i you’ll get a completely unique fully immersive 360 experience — from backstage access to our green rooms to a cocktail reception and gifts delivered straight to your door. And for content? We’re bringing you the marketing tactics and strategies proven for leaders in 2020… over 60 interactive sessions!

REGISTRATION AND PASSES

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1. I have a ticket for T&C 2020. How do I get access to T&C 360i?

As a T&C 2020 ticket holder, we’re going to make sure that you’re totally looked after and you have the BEST experience. Two words: Automatic Enrollment.

If you have a T&C 2020 All Access or VIP ticket you will be automatically enrolled in T&C360i with a Platinum VIP Access ticket. 

2. I have a T&C 360i ticket, what is included? 

We have several pass types available for T&C 360i. You can find more details below or at https://trafficandconversionsummit.com/register 

All Access:
  • Live 3-Day Virtual Interactive  T&C 360i Event (Dec.15 – 17)
  • Access to the Private Attendee Community (network and make new connections!)
  • EXCLUSIVE Invite to the LIVE “Get Scalable” Pre-Day Event & Workshop (Dec. 14th)
VIP:
  • Live 3-Day Virtual Interactive  T&C 360i Event (Dec.15 – 17)
  • Access to the Private Attendee Community (network and make new connections!)
  • EXCLUSIVE Invite to the LIVE “Get Scalable” Pre-Day Event & Workshop (Dec. 14th)
  • Lifetime Access to All of the T&C360i Recordings
  • Private Virtual Q&A Lunch With T&C360i Speakers
  • Private Virtual Cocktail Reception With Facilitated Interaction & Peer Networking!
  • Pre-Event Success Call To Maximize Your T&C360i Experience and ROI
  • PLUS $11,400 in Additional Bonuses!

Platinum:

  • Live 3-Day Virtual Interactive  T&C 360i Event (Dec.15 – 17)
  • Access to the Private Attendee Community (network and make new connections!)
  • EXCLUSIVE Invite to the LIVE “Get Scalable” Pre-Day Event & Workshop (Dec. 14th)
  • Lifetime Access to All of the T&C360i Recordings
  • Private Virtual Q&A Lunch With T&C360i Speakers
  • Private Virtual Cocktail Reception With Facilitated Interaction & Peer Networking!
  • Pre-Event Success Call To Maximize Your T&C360i Experience and ROI
  • Backstage Pass (Private Q&A time with speakers)
  • Platinum SWAG Pack Mailed Directly To YOU (Fun gifts + Interactive Tools & Games)
  • PLUS $29,100 in Additional Bonuses!
3. If I was gifted my ticket, can I transfer my T&C 2020 ticket to T&C 360i? 

Gifted tickets will be automatically transferred to T&C 2021. We will organize the transfer of your ticket for you. If you want to join us for T&C 360i please get in touch with our Customer Success team at support@trafficandconversionsummit.com

4. I have just completed my registration. How do I get my invoice?

Please email support@trafficandconversionsummit.com with your company name and billing address to receive an invoice for your purchase.

5. I can’t find my T&C 360i confirmation email! What should I do?

No need to panic! If you were originally a T&C 2020 ticket holder, and your ticket is being transferred to T&C 360i, you will not receive a new confirmation email. Instead, you will receive all of the event updates straight to your inbox! 

6. I found a typo in my registration! What should I do?

Shoot us an email requesting your changes and we’ll make it happen! support@trafficandconversionsummit.com

7. When do I need to make a decision about my T&C 2020 ticket? 

All Access and VIP tickets will automatically be enrolled for T&C 360i after October 6, this means you don’t have to do anything!

8. How do I join T&C 360i? 

We’re working hard to bring you the best online event portal. This is currently under construction. We’ll let you know as soon as it is available!

T&C360i PLATINUM TICKET BONUSES

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1. I have a VIP ticket – what bonuses do I have access too?  

All VIP ticket holders have access to the ELITE 30-day Reboot and Kickstart, “21 for ‘21 Challenge’: 21 Growth Levers for You in 21 Days, and Access to a High-Value Suite of DigitalMarketer Courses 

2. I have a Platinum ticket – what bonuses are included? 

Platinum ticket holders have access to ELITE 30-day Reboot and Kickstart,  Super VIP Access to “21 for ‘21 Challenge’: 21 Growth Levers for You in 21 Days, Get Scalable Founders-Only Mastermind — Pre-Day Event,  Tickets to Our Live, 2-day Scalable Mastermind Meeting and Access to a High-Value Suite of DigitalMarketer Courses. 

3. How do I access my bonuses? 

You should have received an email from DigitalMarketer with the subject line “[ACCESS] Your New Workshop” 

Please check your spam, junk and promotional folders if you still can’t find anything please let the Customer Success team know directly at support@trafficandconversionsummit.com 

You will be given access to everything as a DigitalMarketer Insider, including a Lab dashboard.

The DigitalMarketer Insider membership includes access to 40+ marketing tools, templates and audits.  You will also be subscribed to their weekly email newsletter with marketing materials and updates. 

You will be able to access the ‘30 Day Reboot and Kickstart’  through your lab account from the left side menu. 

4. What is the ‘30 Day Reboot and Kickstart’ and the 21 For ‘21 Challenge’ and how do they work? 

The 30 Day Reboot and Kickstart challenge started on October 12. Every participant is connected with a coach that works with you directly on different challenges appropriate to your business with specific tasks to complete over 30 days. 

Following the 30 Day Reboot and Kickstart and you have submitted your deliverables you will be added to a group to continue your training into November for the 21 For ‘21 Challenge’. 

The 21 For ‘21 Challenge’ begins on November 9. You will learn proven ideas shared by some of the top experts in the world on what’s working today, right NOW—in today’s digital economy. 

During these sessions, you’ll discover truly business-model-shifting breakthroughs that you can leverage to build your own “Stimulus Plan” And Make 2021 Your Best Year Ever!

Ryan Deiss, Roland Frasier, Richard Linder and Pete Vargas will be your leaders during the 21 For ‘21 Challenge’, joined by a host of industry leading marketing experts. Read more about the Challenge here

5. I missed the start of ‘30 Day Reboot and Kickstart’ and the ‘21 Challenge’. Can I still access them? 

Yes! It’s not too late to log in and get started. You will be able to access all tasks and challenges from your dashboards. If you’re having trouble logging in, please contact our Customer Success team at support@trafficandconversionsummit.com 

Interested in getting access to all these incredible bonuses? Contact our Customer Success team at support@trafficandconversionsummit.com to discuss the options available to you. 

AGENDA AND RECORDINGS

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1. Has the agenda changed? 

We are working on a Brand-New Agenda. Obviously, the world has changed, and marketing needs to adapt to it, so we’ve asked all our speakers to rework their sessions based on what has and hasn’t changed, so this will truly be the most up-to-date marketing information you can get anywhere.

The complete agenda is still to be confirmed. We recommend you keep checking the website for details! 

2. What time zone is T&C 360i? 

Although we can’t be in sunny San Diego, we’ll be streaming to you LIVE in PST (Pacific Time Zone). 

Joining us from somewhere else in the world? Don’t worry! All sessions will be available to rewatch on demand during the event. 

3. Where will T&C 360i be hosted? 

We’re working hard to bring you the best online event portal. This is currently under construction. We’ll let you know as soon as it is available!

4. What sessions are for me?

T&C hosts people from so many different marketing specialists that do so many different things! That’s why we have a search filter on our agenda for different topics; to help narrow down specific sessions. Just head to our agenda, click the filter button, and select Topic Track to see the different content filters.

5. Will recordings be available after T&C 360i? 

Recordings will be available to purchase following the event. We will email you as soon as the recordings are ready! 

6. Will I still be able to connect with solution providers during T&C 360i?

Yes! Our amazing Traffic and Conversion sponsors will also be participating in T&C 360i! Please click here to take a peak at who will be sponsoring.

PAYMENTS AND TRANSFERS

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1. Can I transfer my pass to someone else?

We understand that sometimes life gets in the way and you just need to go deal with it. Should something pull you away from us, we are more than happy to transfer your registration to a coworker. 

2. What types of payments do you accept? 

We accept the following card payments: Mastercard, Visa, American Express & Discover. 

3. My card payment wasn’t accepted. What should I do? 

We have found this is usually down to the billing address not matching the card you are paying with. Could it be a different one? If not please call us on +1 (203) 580-1865 or +44 (0) 20 7384 8291​  (Monday to Friday 9 am – 5 pm ET) or send us an email at support@trafficandconverstionsummit.com.

4. Where do I get my receipt?

You will receive a confirmation email when you register for the show. That should have everything you need when your accounting department comes around with all those pesky questions. If you can’t find your receipt, email support@trafficandconverstionsummit.com.

5. I have a group of people I want to go to the show with, can I get any discounts?

Yes! We know everything is more fun with a group, and T&C is no exception. We have group discounts starting at parties of 10 people or more. Just reach out to support@trafficandconversionsummit.com and we’ll have you networking in no time.

6. I don’t want to attend T&C 360i, how do I get a refund for my T&C 2020 ticket? 

We’re sorry to hear you don’t want to join us for T&C 360i. If you would like to proceed with a refund will need to contact our Customer Success team to discuss the options available to you.  

Call Us: US Office: Monday – Thursday, 9am – 5pm GMT +1 (203) 580-1865

UK Office: Monday – Thursday, 9am – 5pm GMT +44 (0) 20 7384 8291​

Email Us: support@trafficandconversionsummit.com

Live Chat: https://trafficandconversionsummit.com/contact-us/

TRAFFIC AND CONVERSION SUMMIT 2021

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1. Is T&C 2021 going to happen?  

Absolutely (and we can’t wait!) Traffic and Conversion Summit will be returning to San Diego Convention Center, September 13 – 15  2021. Save the date!

2. Can I book my T&C 2021 ticket?

Yes, you can! Just click here.

3. Can I reserve my hotel room for T&C 2021? 

You can reserve your room for Traffic and Conversion Summit 2021 at the Marriott Marquis here

4. I can’t find my T&C 2021 confirmation email! What should I do?

Lost your confirmation in the cluttered world of your inbox? Check your spam folder or just drop us an email at support@trafficandconversionsummit.com — we are always happy to help!

5. I have a ticket for T&C 2020. How do I transfer it to T&C 2021?

The deadline to transfer your T&C 2020 ticket to 2021 has now passed. Any transfer requests or exchange forms submitted after this date will not be accepted and your All Access or VIP ticket will automatically be enrolled for T&C 360i. 

Traffic and Conversion Summit will be returning to San Diego Convention Center, September 13 – 15  2021. 

If you have any questions please contact our Customer Success team at support@trafficandconversionsummit.com