Frequently Asked Questions

Registration & Passes

1. What’s happening with T&C 2020? 

Traffic and Conversion Summit 2020 has been postponed. Due to the uncertainty of the Covid-19 pandemic and our inability to deliver the best experience for our attendees we will not be joining together in-person this year.


We are pleased to announce that T&C will be returning to San Diego Convention Center, September 13 – 15, 2021! 

That’s not all though…. There is some good news for 2020. We are introducing an unforgettable virtual event for 2020 –  T&C 360i. Find more details below.  

2. What is T&C 360i? 

T&C360i is a virtual event taking place December 15 – 17, 2020. We will be streaming live from our studio in Los Angeles and the DigitalMarketer headquarters in Austin with only the best industry-leading marketing experts. 

This won’t be your average “virtual event.” Instead, you’ll get a completely unique fully immersive 360 experience — from backstage access to our green rooms to a cocktail reception and gifts delivered straight to your door. And for content? We’re bringing you the marketing tactics and strategies proven for leaders in 2020… over 60 interactive sessions!

3. I already have a ticket for T&C 2020. How do I get access to T&C 360i?

As a T&C 2020 ticket holder, we’re going to make sure that you’re totally looked after and you have the BEST experience. Two words: Automatic Enrollment.

If you have a T&C 2020 All Access or VIP ticket you will be automatically enrolled to T&C360i with a Platinum Access ticket. 

4. I have a T&C 360i Platinum ticket, what is included? 

The Platinum Access T&C360i ticket will have access to an incredible experience package, including:  

  • Platinum VIP Access to Live 3-Day Virtual Interactive Traffic & Conversion Summit 
  • 3 Pre-Event Fast Track Sessions to Maximize Your T&C 360i Experience
  • Access to the Private T&C Community
  • Backstage Pass + Private Q&A Time with Speakers
  • Private Virtual Q&A Lunch with Speakers
  • Private Virtual Cocktail Reception with Facilitated Interaction and Peer Networking 
  • Platinum SWAG Pack Mailed Directly to YOU (fun gifts, interactive tools and toys) 

PLUS… OVER $29,000 in additional bonuses


5. If I was gifted my ticket, can I transfer my T&C 2020 ticket to T&C 360i? 

Lucky you! Gifted tickets will be automatically transferred to T&C 2021. We will organize the transfer of your ticket for you.

6. How can I transfer my ticket for T&C 2020 to T&C 2021?

It’s super easy! All you need to do is complete this form:

Traffic and Conversion Summit will be returning to San Diego Convention Center, September 13 – 15  2021. 

The ticket exchange form must be completed by October 6, 2020. Any forms submitted after this date will not be accepted and your All Access or VIP ticket will automatically be enrolled for T&C 360i. 

It will take a couple of weeks for your transfer to be processed. Watch out for confirmation of your transfer which will come directly to your inbox. Thank you in advance for your patience! 

7. When do I need to make a decision about my T&C 2020 ticket? 

You need to make a decision about your T&C 2020 ticket by October 6, 2020. If you want your ticket to be automatically transferred to T&C 360i, you don’t have to do anything!

8. I have just completed my registration. How do I get my invoice?

Please email with your company name and billing address to receive an invoice for your purchase.

9. I can’t find my T&C 360i confirmation email! What should I do?

No need to panic! If you were originally a T&C 2020 ticket holder, and your ticket is being transferred to T&C 360i, you will not receive a new confirmation email. Instead, you will receive all of the event updates straight to your inbox! 

10. I can’t find my T&C 2021 confirmation email! What should I do?

Lost your confirmation in the cluttered world of your inbox? Check your spam folder or just drop us an email at — we are always happy to help!

11. I found a typo in my registration! What should I do?

Shoot us an email requesting your changes and we’ll make it happen!

12. I don’t want to attend T&C 360i, how do I get a refund for my T&C 2020 ticket? 

We’re sorry to hear you don’t want to join us for T&C 360i. If you would like to proceed with a refund will need to contact our Customer Success team to discuss the options available to you.  

After October 6th all T&C 2020 All Access and VIP tickets will automatically be enrolled for T&C 360i. 

Agenda & Recordings

1. I was so excited about the confirmed speakers! Has the agenda changed? 

We are working on a Brand-New Agenda. Obviously, the world has changed, and marketing needs to adapt to it, so we’ve asked all our speakers to rework their sessions based on what has and hasn’t changed, so this will truly be the most up-to-date marketing information you can get anywhere.

The complete agenda is still to be confirmed. We recommend you keep checking the website for details! 

2. What time zone is T&C 360i? 

Although we can’t be in sunny San Diego, we’ll be streaming to you LIVE in PST (Pacific Time Zone). 

3. How do I join T&C 360i? 

We’re working hard to bring you the best online event portal. This is currently under construction. We’ll let you know as soon as it is available!

4.What sessions are for me?

T&C hosts people from so many different companies that do so many different things! That’s why we have a search filter on our agenda for different topics, to help narrow down specific sessions. Are you a digital retailer? How about agencies only? We’ve got a session for you and so much more! Just head to our agenda, click the filter button, and select Topic Track to see the different content filters.

5. Will recordings be available after T&C 360i? 

Recordings will be available to purchase following the event. 

6. Is T&C 2021 going to happen?  

Absolutely (and we can’t wait!) Traffic and Conversion Summit will be returning to San Diego Convention Center, September 13 – 15  2021. 

Payments And Transfers

1. Can I transfer my pass to someone else?

We understand that sometimes life gets in the way and you just need to go deal with it. Should something pull you away from us, we are more than happy to transfer your registration to a coworker. 

2. What types of payments do you accept? 

We accept the following card payments: Mastercard, Visa, American Express & Discover. 

3. My card payment wasn’t accepted. What should I do? 

We have found this is usually down to the billing address not matching the card you are paying with. Could it be a different one? If not please call us on +44 (0) 1825212060 for our UK office (Monday to Friday 9 am – 5 pm GMT).

4. Where do I get my receipt?

You will receive a confirmation email when you register for the show. That should have everything you need when your accounting department comes around with all those pesky questions. If you can’t find your receipt, email

5. I have a group of people I want to go to the show with, can I get any discounts?

The short answer is yes! We know everything is more fun with a group, and T&C is no exception. We have group discounts starting at parties of 10 people or more. Just reach out to and we’ll have you networking in no time.